![]() Improve your first call resolution rate (if that’s not on track).Address the customers by their names (or personalize every call).Tips to improve call center customer satisfactionįollow these points to improve customer satisfaction: ![]() It’s usually scored 1-5, with 1 meaning “highly unsatisfied” and 5 meaning “highly satisfied”.įormula: CSAT = Number of satisfied customers / Number of survey responses * 100īenchmark : Call centers typically want to achieve CSAT scores of around 80%.
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